Which countries does Voqueandco ship to?
We currently only ship to Australia.
Are there any shipping costs?
No, shipping is free for all orders, with no hidden charges.
How long does it take to process my order?
Cutoff time: 6:00 PM (GMT+10:00), Australian Eastern Standard Time (Sydney).
Order handling: 1-2 business days, Monday through Friday.
What is the estimated delivery time?
Transit time: 1-3 business days, Monday through Friday.
Estimated delivery time: 2-5 business day, Monday through Friday.
How can I track my order?
Once shipped, you’ll receive an email with a tracking number. You can track your order through our website.
Can I change or cancel my order?
Please contact customer service at contact@voqueandco.com within 24 hours to cancel your order for a full refund via the original payment method. Cancellations requested after this period are not guaranteed and may not be accepted.
How do I initiate a return?
Send an email to contact@voqueandco.com with your order number. Our customer service will guide you through the process.
Who pays for return shipping?
The customer is responsible for return shipping unless the item is defective or it’s our error.
How long do I have to return an item?
You have 14 days from the date of delivery
What is the return address?
The return address is:
Kerkstraat Noord 12, Oeffelt, Noord-Brabant, 5441 BH, Netherlands
How long does it take to receive a refund?
Refunds are processed within 5 days of receiving your returned item. In some cases, it may take up to 7 working days. You will receive an email confirmation once the refund is processed.
What if I receive a damaged product?
Contact us immediately with photos and details. Please do not open sealed items if they arrive damaged. We will arrange a refund, replacement, or return, depending on your preference.
What if I receive the wrong product?
Contact our customer service right away. We will provide a prepaid shipping label for returns and ship the correct product to you at no extra cost.
What if my refund is delayed?
If it’s been longer than 5 days since our confirmation and you haven’t received your refund, please check with your bank. If there’s no information, contact us at contact@voqueandco.com
Which Payment Methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Google Pay
- Maestro
- UnionPay
- PayPal
Contact information
Company Name: Verheijen trading
Company number: 89683870
Tax-number: NL004755530B98
Address: Kerkstraat Noord 12, Oeffelt, Noord-Brabant, 5441 BH, Netherlands
Email address: contact@voqueandco.com
Phone number +31 6 45415343
Contact form: contact
Opening hours: Monday to Friday, 9:00 AM – 5:00 PM
Response time: We reply within 1 business day (Monday–Friday)